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|Will I receive a confirmation of delivery?|
|We do not send delivery confirmation. We will only notify you if there is an issue with delivery that we cannot remedy ourselves.|
|Do you send order confirmation?|
|An order confirmation is sent to the email address you provided within minutes of placing your order.|
|How do I change quantities or cancel an item in my order?|
|Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing the order is no longer editable. Please call 908-272-3737 for further assistance.|
|Can I order multiple packages in one order?|
|Yes, if all gifts are arriving at one address via hand-delivery.
No, however, if all items are being shipped. Each basket is boxed separately, and each box incurs it's own shipping charge.
If you'd like to place an order shipping to multiple addresses, please call 908-272-3737 and a basket specialist will assist you.
|Why do you need the recipient's phone number?|
|We require you provide us with a working land- or cellphone number in case of delivery issues. Please be assured we will only phone the recipient if it is absolutely necessary.|
|What is the difference between "hand-delivery" or "shipping"?|
|"Hand-delivery" is a service offered for areas within our local delivery zones. It means a gift will be delivered "by hand" by one of our own drivers.
Gifts being delivered in-state to areas outside our local delivery zone will be shipped via our trusted third-party courier. Your gift will be carefully packaged in a box for shipping purposes. The cost is the same as UPS but it is a more personalized service. There are very few in-state areas where our courier does not deliver. If the recipient's town is NOT on the "hand delivery" list, you MUST choose the "shipping" option. Not doing so will delay the processing of your gift order.
Gifts being sent out of state, or to areas not in our courier zone, will be shipped via UPS or USPS.
We reserve the right to determine the appropriate delivery method based on various factors, including distance, cost, weather, proximity, timeliness or public access.
|Can my gift be delivered to a hospital, nursing facility, hotel or funeral home?|
|Yes, we do deliver to those facilities. Please be sure to include all pertinent information, including recipient room/floor number, personal phone number and facility phone number.
Hospitals and Nursing Facilities: We very highly recommend only local hand delivery method to hospital and nursing facilities. Gifts that are shipped are directed to the loading dock/receiving areas. Once they arrive we are no longer able to track the location of the package, nor do we have control over their internal delivery system.
Please verify your recipient is not scheduled to be discharged from the hospital during the expected delivery time. Also, consider patients in critical care units, new or expectant mothers, etc. may not be able to receive such gifts (at the hospital's discretion). We ask that you please call the facility BEFORE your place your order to inquire about their policies, as each facility has their own policies that are not in our control.
If you are unsure, we will be happy to deliver your gift once your recipient is back home.
Funeral Homes: Please check with the funeral home to inquire about their policy on receiving non-floral gifts BEFORE you place your order. If you are unsure, we will be happy to deliver your gift to your recipient at an alternate location.
Hotels: As with hospitals and nursing homes we recommend only the local hand delivery method, ensuring your gift will be delivered to the Front Desk Clerk or Concierge, who should direct it properly.
|Can you send me a photo of my basket before it's shipped?|
|We do not send photographs of the baskets before we send them. Cell phone pictures never portray the beauty of the baskets in person. As baskets are not made until your order is received, and we get many basket orders every day, it would just be impossible. If you need a representation of the quality of our work you can see the professional photos we have posted on our website. We apologize and hope you understand.