Return to Help Index
|How do I create an account?|
|1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
|How do I edit my account information?|
|Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.|
|How much is my delivery/shipping?|
|Shipping is automatically calculated prior to submitting your payment information. Simply add your gift selection to your cart and proceed to the checkout page where you will be offered Shipping Method choices and their prices.
"Hand Delivery" is strictly limited to the towns listed. Please do not select "hand delivery" for a town not listed. If you have any questions or need assistance, please call 908-272-3737.
Non-wine/spirits gifts being delivered in-state to areas outside our local "hand delivery" zone will be shipped via our trusted third-party courier. Your gift will be carefully packaged in a box for transportation. The cost is the same as UPS but it is a more personalized service. There are very few in-state areas where our courier does not deliver.
Wine/spirits gifts not eligible for "hand delivery" MUST be shipped via UPS. By law, gifts containing alcohol must be signed for by an adult over the age of 21. UPS charges an additional fee for this mandatory service which you will see reflected at checkout.
All gifts being sent out of state, or not in our courier zone, will be shipped via UPS.(Note: We cannot ship wine/spirits to certain states. Please call 908-272-3737 with any questions.
We reserve the right to determine the appropriate delivery method based on various factors, including gift items, distance, weather, proximity, timeliness or public access.
|I forgot my password.|
|Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.|
|I received the wrong product.|
|If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.|
|What is your return policy?|
|Please see our Terms & Conditions for complete details regarding our return policy.|
|When will my order ship?|
|Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.|