Return to Help Index| My Account | |
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| How do I create an account? | |
| 1) Click the "My Account / Order Status" link at the top right side of our site. 2) Enter your email address. 3) Select "I am a new customer". Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information. |
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| How do I edit my account information? | |
| Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information. | |
| How much is my delivery/shipping? | |
| Shipping is automatically calculated before you submit your payment information. Simply add your selected gift to your cart and proceed to the checkout page, where you will be shown available Shipping Method options along with their prices. You can find that here. Hand Delivery is limited strictly to the towns listed. Please do not select “Hand Delivery” for any town not included. If you have any questions or need assistance, please call 908-272-3737. Non-wine/spirits gifts being delivered within New Jersey but outside our local Hand Delivery zone will be delivered through our trusted third-party couriers. Your gift may be securely packaged in a box for transport. The cost is comparable to UPS, but the service is more personalized. There are only a few in-state areas where our courier does not deliver. Wine/spirits gifts that are not eligible for local Hand Delivery must be shipped via UPS. By law, any package containing alcohol requires an adult 21 or older to sign upon delivery. All carriers charge an additional fee for this mandatory service, which will be reflected at checkout. All gifts shipped out of state—or within New Jersey but outside our courier zone—will be sent via UPS or USPS. Please note: We cannot ship wine or spirits to certain states. For questions, please call 908-272-3737. We reserve the right to determine the appropriate delivery method for each order based on gift contents, size, cost, distance, weather, accessibility, timing, and other logistical considerations. PLEASE BE AWARE THAT ALL MAJOR CARRIERS APPLY "PEAK DELIVERY SURCHARGES" FROM OCTOBER THROUGH JANUARY, WHICH MAY AFFECT YOUR FINAL SHIPPING COSTS. IF YOUR ACTUAL DELIVERY FEE EXCEEDS THE ESTIMATES SHOWN ON YOUR ORDER PAGE WE MAY NEED TO CONTACT YOU FOR YOUR CREDIT CARD INFORMATION TO PROCEESS THE ADDITIONAL CHARGES. |
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| I forgot my password. | |
| Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password. You may also call 908-272-3737 for assistance. |
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| What if I want to edit my account informaiton? | |
| If you would like to change your phone number, billing or shipping addresses, or email address you may do so by logging into your account. | |
| I received the wrong product. | |
| If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product. | |
| What is your return policy? | |
| Please see our Terms & Conditions for complete details regarding our return policy. | |
| When will my order ship? | |
| Many gifts are sent out the same day they are ordered (with the exception of holiday times). All gifts are made and go out from our Clark NJ retail location. We do not provide delivery confirmation, You will be notified if there is are any delivery issues. | |
